Industry

Technology Consulting for Education Businesses

Education businesses operate across admissions, student engagement, finance and operations, often with systems that were never designed to work together. We help education providers implement and connect the CRM, reporting and automation tools that give leadership and operations teams the clarity and control they need to deliver at scale.

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Overview

The Technology Gap That Limits Growth in Education

Education businesses are under more pressure than ever to grow enrolments, improve retention and demonstrate outcomes, all while managing the operational complexity that comes with running a people-intensive business. Most of the education providers we work with have the ambition to grow. What they often lack is the technology infrastructure to support it. Enquiries are managed in spreadsheets or basic tools that cannot scale. Student data lives in systems that do not connect to each other. Leadership reporting is compiled manually from sources that are never fully consistent. We work with education businesses to build the technology foundation that growth requires. Whether that means implementing a CRM that manages the full student journey, connecting your admissions and operational systems or building the dashboards your leadership team needs to make confident decisions, we bring the expertise to deliver it properly.

CRM Built Around the Full Student Journey

From first enquiry through to enrolment, retention and alumni engagement, the student relationship is one of the most important assets an education business manages. We implement and optimise HubSpot for education providers, configuring it around your admissions process, your communication workflows and the way your teams manage student relationships. The result is a CRM your admissions and engagement teams actually use, with the data and automation your leadership team needs to understand pipeline, conversion and retention performance.

Reporting and BI That Gives Leadership Real Visibility

Education leadership teams need visibility across enquiry volumes, application pipeline, enrolment numbers, retention rates and operational performance. Getting that visibility from disconnected systems and manual reports is slow, inconsistent and unreliable. We build Power BI dashboards that pull from your CRM, student management system and operational platforms to give your leadership team a single, accurate view of the metrics that drive your business. When the data is right and available in real time, the decisions that follow are faster and better informed.

System Integrations That Connect Your Student Data

Education businesses typically operate across a range of platforms, admissions tools, student management systems, finance platforms, communication tools and learning management systems, that were built independently and do not share data by default. The manual work that accumulates in the gaps between these systems is a drain on your operations team and a source of the data inconsistencies that undermine your reporting. We build API-based integrations that connect your platforms so student data flows automatically and accurately across your operation without manual intervention.

AI and Automation That Frees Your Teams to Focus on Students

Education businesses contain a significant volume of repetitive administrative processes that are strong candidates for automation. Enquiry responses, application status updates, enrolment communications, attendance tracking and reporting are all processes where automation can reduce the burden on your team and improve the consistency of the experience your students receive. We identify the manual work your teams are doing that should not require a person and build the automations that eliminate it, so your staff can spend more time on the work that actually requires them.

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We started working with Loncom in February this year to support us in a new CRM project from scoping to planning to onboarding and training. The roll-out of HubSpot across our organisation is complete and Loncom will continue to support us in the ongoing development and evolution of it.

Suzie Cullen , CMO

Rocksteady Music School, Education Administration Programs

"
We worked with Stefan at Loncom to support our HubSpot CRM setup and I honestly couldn't recommend him enough. From the start, he really took the time to understand how we work as a business not just what HubSpot can do, but what we actually needed it to do day to day and had the patience of a saint with all my requests and changes. Stefan explains things clearly, keeps it practical, and isn't afraid to challenge where something won't work or could be done better. He made what can feel like a complex system feel structured, logical and usable for the team.

Tina Thomas , Strategic Growth Officer

PDW Group, Professional Training and Coaching

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It was an easy experience working with the team here. They were able to access our old reports, understanding the opportunities and limitations in our new CRM and make the new reports accordingly.

Melvin Hines , Chief Executive Officer

Upswing, Higher Education

Discovery

We take time to understand your student journey, your systems and the specific challenges you need to solve before recommending an approach.

01

Solution Design

We produce a detailed plan covering the technology, configuration, integrations and data approach required, reviewed and agreed with you before any build begins. Nothing is built on assumptions.

02

Build and Configuration

We build to the agreed design with precision and consistency, configuring systems around your processes and your student journey rather than asking your operation to adapt to a generic setup.

03

Testing and QA

Every system, workflow and integration is tested thoroughly before go-live. For education businesses where admissions cycles and student communications are time-critical, we do not move forward until everything works as intended.

04

Training and Handover

We train your teams on the tools they will use day to day and provide documentation so your setup is maintainable and your team is not dependent on us for routine changes.

05

Ongoing Optimisation

As your organisation grows and your student cohorts evolve, we are available to extend, refine and scale your systems to match.

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