Industry

Technology Consulting for Ecommerce & Retail Businesses

Ecommerce and retail businesses run on the quality of their systems and the accuracy of their data. We work with online and multichannel retailers to implement and connect the ERP, reporting and automation tools that give leadership and operations the visibility and control they need to run a profitable, scalable retail operation.

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Overview

The Systems Problem at the Heart of Most Retail Operations

Most ecommerce and retail businesses reach a point where the systems that supported early growth start to hold the business back. Orders are flowing but the data behind them is fragmented across a storefront, a finance system, a fulfilment platform and a CRM that were never designed to work together. Inventory figures in one system do not match the figures in another. Margin reporting requires manual reconciliation that takes the finance team days to produce. Leadership is making pricing, purchasing and marketing decisions from data that is always slightly out of date. We work with ecommerce and retail businesses to fix that. Whether you need an ERP that connects your inventory, purchasing and finance function, integrations that keep your platforms in sync or reporting that gives leadership an accurate picture of trading performance in real time, we have the expertise to deliver it and the commercial understanding of retail to do it in a way that makes sense for your business.

ERP That Connects Inventory, Purchasing and Finance

For ecommerce and retail businesses, the ERP is the operational core. It is where inventory is managed, purchasing decisions are made and the financial picture of the business comes together. We implement and optimise NetSuite for retail businesses, configuring it around your product catalogue, your supplier relationships and your financial structure so your operations and finance teams are always working from the same accurate data. As your range grows and your channels multiply, the ERP scales with you rather than becoming the constraint.

ERP That Connects Inventory, Purchasing and Finance

Reporting and BI That Gives Leadership a Real-Time Trading View

Retail leadership teams need visibility across revenue, margin, stock levels, sell-through rates, channel performance and fulfilment efficiency. Getting that picture from disconnected systems is a slow, manual process that produces figures that are out of date before they inform a decision. We build Power BI dashboards that connect your storefront, ERP, marketing platforms and finance system into a single reporting layer, giving your leadership team the trading data they need when they need it rather than at the end of a manual weekly process.

Reporting and BI That Gives Leadership a Real-Time Trading View

Integrations That Keep Your Retail Stack Connected

Ecommerce and retail businesses operate across more platforms than almost any other sector. Storefronts, marketplaces, ERPs, warehouse management systems, fulfilment partners, payment processors, marketing platforms and finance tools all generating data that needs to flow accurately between systems to support the operation. We build API-based integrations that connect your retail stack so orders, inventory, customer records and financial data move automatically and reliably across your platforms without the manual processes and reconciliation work that disconnected systems create.

Integrations That Keep Your Retail Stack Connected

AI and Automation That Reduces Operational Overhead at Scale

High-volume retail operations contain a significant amount of repetitive, rule-based work that is well suited to automation. Order processing, inventory alerts, supplier communication, returns handling, customer notifications and reporting are all processes where automation reduces the burden on your operations team and improves the consistency of the experience your customers receive. We identify the manual work in your operation that should not require a person and build the automations that eliminate it, so your team can focus on the decisions and relationships that actually need them.

AI and Automation That Reduces Operational Overhead at Scale
Client Results

What Ecommerce & Retail Businesses Say About Working With Us

We measure success by the operational and commercial outcomes our clients achieve, not just the quality of the implementation.

"

Stefan has been incredible to work with over the years. His service and speed are unmatched and always on call to solve any particular issues. Stefan is our GO-TO for any HubSpot related inquiries.

Luca Pallattella , Co-Founder
Workshop Hospitality, Furniture
"

The Loncom team have been excellent RevOps partners. They are true HubSpot experts and have helped my team optimize all aspects of our CRM and RevOps function. They offer excellent guidance, best practices and are extremely responsive to our myriad requests. Most of all, they are wonderful people to work with each week. Highly recommend!

David Sevitt , General Manager
Branch, Furniture and Home Furnishings Manufacturing
"

We had an excellent experience working with Loncom on our HubSpot integration. They are knowledgeable, responsive, and made the entire process seamless from start to finish. Their expertise saved us time and ensured everything was set up correctly. Highly recommend!

Managing Director , Managing Director
Yachts.Co, Maritime Transportation
"

This team is great. They were able to take my ideas for my sales rep program and turn it into visible data. I had some pretty nuanced reports I needed custom created and this team got straight to work. Scoping calls when I was available, follow up videos, open lines of communication, and a beautiful, functioning report at the end of the week. Thanks team!

Dalton Winspear , Head of Sales
No Coast Wellness, Retail
"

Loncom Consulting has helped us with HubSpot automations on several occasions and continues to hit the mark! Very pleased with Stefan's timeliness, professionalism, and work product. Will continue to use them for all my HubSpot needs!

Garrett Monteagudo , Chief Operating Officer
Ushi-Toro, Wholesale Food and Beverage
Our Process

How We Work With Ecommerce & Retail Businesses

Every engagement follows a structured process that keeps delivery on track and minimises disruption to your trading operation.

01

Discovery

We take time to understand your trading model, your systems and the specific challenges your business needs to solve before recommending an approach.

Discovery
02

Solution Design

We produce a detailed plan covering the technology, configuration, integrations and data approach required, reviewed and agreed with you before any build begins. Nothing is built on assumptions.

Solution Design
03

Build and Configuration

e build to the agreed design with precision and consistency, configuring systems around your product model, your fulfilment operation and your financial structure rather than asking your business to adapt to a generic setup.

Build and Configuration
04

Testing and QA

Every system, workflow and integration is tested thoroughly before go-live. For retail businesses where order accuracy and inventory integrity are critical, we do not move forward until everything works as intended under real trading conditions.

Testing and QA
05

Training and Handover

We train your teams on the tools they will use day to day and provide documentation so your setup is maintainable and your team is not dependent on us for routine changes.

Training and Handover
06

Ongoing Optimisation

As your range grows, your channels expand and your business scales, we are available to extend, refine and adapt your systems to match.

Ongoing Optimisation
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Ready to Build a Retail Operation Your Systems Can Support?

Whether you need an ERP that connects your inventory and finance function, integrations that keep your platforms in sync or reporting that gives leadership a real-time trading view, we will help you build a technology foundation that supports a profitable, scalable retail business. Get in touch to discuss your project.